Money Back Guarantee
We make products that we love and hope you will love them too.
However, we understand that in some cases what you receive may not be exactly what you expected. If this happens to you, don’t worry, you have 30 days from the date of delivery to return your purchase and request a replacement or a refund.
This applies even if you’ve tried the product that you purchased and either didn’t like it or it failed to work as expected. We’ve worked hard to make our instructions easy to understand, but know this won’t always be the case, so we’ll honour this guarantee even where incorrect installation was the cause of the failure.
This guarantee applies only to purchases made from our online store by retail customers. Trade customers are excluded.
To claim a refund under this guarantee, follow the instructions here.
We will replace any parts that fail in the first 30 days after purchase, even where incorrect installation was the cause of the failure, subject to fair usage.
We also offer a 1 year warranty to the original retail purchaser against the following failures occurring during normal driving conditions:
- the bond between the protectors and the double sided tape failing;
- the product losing its colour; and
- where the product was installed by the one of our approved partners, the bond between the wheel and the double sided tape failing.
If any of the above failures occur, we will at our discretion replace the product or defective component, or refund the original purchase price.
This warranty does not apply where the instructions have not been followed or if the failure occurs from an impact between the product and another object. Our products are intended to be sacrificial in nature.
Our products are designed to help protect wheels from damage. Zalloys International in no way guarantees or warrants that our products will prevent damage and accept no liability for failure of our products to prevent damage. Read our limitation of liability for more information.
To make a warranty claim, follow the instructions here.